Shipping policy

SHIPPING POLICY (HOWS)

Last updated: 2026.04.01.

This Shipping Policy explains how HOWS (“we”, “us”, “our”) prepares and ships orders placed on https://hows-workstation.eu.

1) Shipping destinations
We currently ship to the markets enabled on our store (e.g., Hungary, Austria, Slovakia, Slovenia, Croatia). Available destinations are shown at checkout.

2) Processing & curated weekly dispatch
HOWS is a curated system, not a warehouse operation.

- Orders are prepared carefully and packed as a matched set.
- If you choose our curated weekly dispatch, orders are dispatched once per week on a scheduled cycle.
- Your checkout will show an estimated delivery date range based on your destination and the dispatch schedule.

Important: delivery dates are estimates. Carrier transit times can vary due to peak periods, weather, or other factors.

3) Shipping fees
Shipping costs are calculated and displayed at checkout before payment. (If you use a flat fee: [e.g., “We charge a flat €20 shipping fee.”])

4) Tracking
When your order is handed over to the carrier, you’ll receive a shipping confirmation email with tracking details (where available).

5) Address accuracy
Please ensure your shipping address is correct.
- If an address is incomplete/incorrect and the parcel is returned or redirected, additional fees may apply.
- If you notice an error after ordering, contact us immediately at support@hows-workstation.eu. We’ll do our best to help before dispatch, but changes aren’t always possible.

6) Delivery attempts / pickup
If a carrier attempts delivery and the parcel is not collected or is returned to us:
- we can re-ship it after you cover any additional shipping/return fees, or
- we can process a refund minus the non-recoverable shipping/handling costs (where permitted by law).

7) Damaged parcels
If your parcel arrives visibly damaged:
- take photos before opening (outer box + labels),
- photograph the damage and contents after opening,
- contact support@hows-workstation.eu within 48 hours of delivery with your order number and photos.

This helps us file a carrier claim and resolve the case quickly.

8) Split shipments
We aim to ship your order in one package whenever possible. In rare cases (availability or protection requirements), we may split an order into multiple shipments. If we do, you’ll receive separate tracking details.

9) Questions
For delivery, timing, or shipping support:
support@hows-workstation.eu