Privacy policy

PRIVACY POLICY (HOWS)

Last updated: 2026.04.01

This Privacy Policy explains how Thermopatika Kft. (“HOWS”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you visit or make a purchase from https://hows-workstation.eu (the “Site”).

1) Controller (Company details)
Controller: Thermopatika Kft.
Registered address: 2065 Mány, Sport utca 1/a
Email: hello@hows-workstation.eu
Support: support@hows-workstation.eu

2) What personal data we collect
Depending on how you use the Site, we may collect:
- Identity and contact data: name, email, phone number, billing/shipping address
- Order data: products purchased, order history, returns, communications
- Payment data: payment method details and payment status (payment processing is handled by our payment providers; we do not store full card details)
- Device and usage data: IP address, browser type, device identifiers, cookie data, pages viewed, interactions
- Customer support data: messages you send to us and related information

3) Sources of personal data
We collect data:
- directly from you (checkout forms, account, emails)
- automatically (cookies and similar technologies)
- from service providers (payments, shipping, fraud prevention, analytics)

4) Purposes and legal bases (EU/EEA)
We process personal data for:
A) Contract performance
- to process orders, deliver products, handle returns/refunds, provide customer support

B) Legal obligations
- accounting and tax compliance, consumer law obligations, fraud prevention where required

C) Legitimate interests
- to secure the Site, prevent abuse/fraud, improve store performance and customer experience
(we balance these interests with your rights)

D) Consent (where applicable)
- marketing communications or non-essential cookies, where required by law

5) Cookies and tracking technologies
We use cookies and similar technologies to operate the Site and understand usage. Some cookies are necessary for core functionality (e.g., cart and checkout). Others may be used for analytics and marketing depending on your settings and applicable law.

You can manage cookies in your browser settings. Where a consent banner is used, you can change your preferences there.

6) Marketing communications
If you opt in (or where permitted by law), we may send emails about products, updates, and offers. You can unsubscribe at any time via the link in our emails or by contacting us at hello@hows-workstation.eu.

7) Sharing and disclosure
We may share personal data with:
- Shopify and hosting/commerce infrastructure providers
- Payment processors (e.g., Shopify Payments providers)
- Shipping and logistics partners
- Email delivery and customer support tools
- Analytics and advertising partners (only where enabled and lawful)
- Legal/authority requests where required by law

We do not sell your personal data.

8) International transfers
Some service providers may process data outside your country (including outside the EU/EEA). Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

9) Data retention
We retain personal data only as long as needed for the purposes described above, including legal, accounting, and reporting requirements. Order and invoice records may be retained for statutory periods.

10) Security
We implement reasonable technical and organizational measures to protect your personal data. No method of transmission or storage is 100% secure.

11) Your rights (EU/EEA)
Depending on your location, you may have rights to:
- access your personal data
- correct inaccurate data
- delete data (where applicable)
- restrict processing
- object to processing (including marketing)
- data portability
- withdraw consent (where processing is based on consent)
- lodge a complaint with a supervisory authority

To exercise your rights, contact: hello@hows-workstation.eu

12) Children
The Site is not intended for children and we do not knowingly collect personal data from children.

13) Changes to this policy
We may update this policy from time to time. The “Last updated” date indicates the most recent changes.

14) Contact
For privacy-related questions or requests:
hello@hows-workstation.eu
support@hows-workstation.eu