FAQ
What exactly is HOWS?
Setup & control
What keyboard layout does the laptop use?
The integrated laptop keyboard follows a Central European layout, selected to ensure stable EU availability and long-term supply consistency.
Daily work within the HOWS system is designed around the included external keyboard, which serves as the primary input device.
The laptop keyboard is intended for mobility and secondary use within the workstation setup.
Ordering & Availability
When will my HOWS workstation be delivered?
HOWS workstations are shipped once per week. This intentional rhythm allows us to prepare each package carefully and provide a calm, predictable delivery experience.
Can I choose a specific delivery date?
Delivery follows a weekly schedule rather than fixed dates. You will always be informed in advance when your package is on its way.
Delivery & Shipping
Why doesn’t HOWS offer express or same-day delivery?
HOWS delivery is designed as part of the overall experience. Speed is not the goal — care, consistency, and intention are.
Which countries do you ship to?
Shipping destinations are listed during checkout. Availability may expand over time as the HOWS system grows.
The HOWS System
What exactly is included in a HOWS workstation?
Each HOWS workstation is a curated system combining physical components, digital setup, and optional service elements. Details vary by system level.
What are the different system levels?
HOWS is available in multiple system levels, ranging from ESSENCE to LIFESTYLE. Each level represents a step in depth, not a comparison of features.
Service & Support
What kind of support does HOWS provide?
HOWS offers calm, intentional support designed to respect your focus. Priority support is included with the Lifestyle system.
Is there live chat or 24/7 support?
No. HOWS does not use live chat or 24/7 support systems. This allows us to provide thoughtful, human responses instead of constant interruptions.
After Purchase
What if I have questions after receiving my workstation?
You can always reach out using the contact form. We respond within clearly communicated timeframes.
Can I upgrade my HOWS system later?
Yes. HOWS systems are designed with progression in mind. Upgrade options are available depending on your current setup.
If your question is not answered here, feel free to contact us.
We believe clarity and calm are essential parts of focused work.
